While triaging priority for case assignment from the backlogs, the agency concurrently experienced production pressure to meet data metrics for the amount of reports receiving FA response. Local agencies were not only motivated to comply and meet a certain percentage rate conveyed by the state, but also to produce a successful percentage rate, as the results of the agency’s success was published in a formal report, released by the state for all local agencies to see the results, intensifying the pressure for the local agency to meet this demand. The amount changes being made to state guidance, stemming from the Governors Task Force recommendations, along with high caseload sizes, there was not time to learn the new technical guidance Knowing that documenting the CP Intake would contribute to the backlog and not change the course of work with the family influenced the local agency’s decision to prioritize family engagement over the documentation requirement.