{"report_id":349,"form_id":"22","user_id":81,"organization_id":13,"question_id":"359","question_type":"Free_Text","text_answer":"Learning Point 1:\r\nThe after-hours process was new for the agency and was in process regarding smoothing out the progression of case duties when cases come in after-hours.\r\n\r\nLearning Point 2:\r\nWhen the case came in after the critical incident, it was received by agency after-hours staff, which was just recently added to the agency's work tasks as it was previously contracted out. This new process created gaps in communication during transitions between after-hour workers and subsequently-assigned FA\/FI workers.","created_by":81,"updated_by":81,"updated_at":"5\/26\/2021 1:45:56 pm","created_at":"5\/26\/2021 1:45:56 pm","id":35171}