Learning Point 1:
Also in existence was a perception that face-to-face timelines apply to victims only, and not to caregivers.  This perception was influenced by the pressure the agency felt from the media and the public regarding an “all or nothingâ€ mentality, as well as the 100% compliance measure for face-to-face contact, which included a public facing dashboard that was set by DHS, placing additional pressure on the local agency to meet this compliance measure

Learning Point 2:
Lastly, agency staff belief that the court process is traumatizing and utilizes too many staff resources.