{"report_id":244,"form_id":"22","user_id":81,"organization_id":13,"question_id":"319","question_type":"Free_Text","text_answer":"Face-to-face contact with the primary caregiver not occurring within the 5-day timeline was influenced by the mother's lack of engagement with the local agency.  Historically, the mother was difficult to get a hold of and when the worker connected with the mother on the second day of the assessment via phone, the mother stated her first availability was a week out, which was past the 5-day timeline.  In an attempt to find additional ways to connect with the mother, the worker consulted with another agency worker who had an open truancy case with an older sibling of the subject child.  The worker did attempt a home visit; however, the mother did not answer the door.  Additionally supporting the face-to-face not occurring was the fact that the mother was a single parent, was in her last months of pregnancy, had health issues, and was having to make other personal appointments for herself and her children. As a result, there was limited time for the mother to meet with the CP worker.\r\nFurthermore, this case came in as an educational neglect case, at the end of the school year, which put this case at a lower priority as the child would not be in school over the summer and this case was not as high of a priority as other cases she was working.  There was also an allocation of funds from the legislature based on performance, monitored by DHS, which reinforced the worker prioritizing timely face-to-face contacts for other cases on her caseload.  Also in existence was a perception that face-to-face timelines apply to victims only, and not to caregivers.  This perception was influenced by the pressure the agency felt from the media and the public regarding an \u00e2\u20ac\u0153all or nothing\u00e2\u20ac\u009d mentality, as well as the 100% compliance measure for face-to-face contact, which included a public facing dashboard that was set by DHS, placing additional pressure on the local agency to meet this compliance measure.","created_by":81,"updated_by":81,"updated_at":"5\/26\/2021 10:00:51 am","created_at":"5\/26\/2021 10:00:51 am","id":27134}