The staff member was feeling rushed which was impacted by the staff going to the wrong clinic for the appointment. Once it was realized that they were at the wrong clinic, the individual served started to yell and scream which impacted the staff’s increased anxiety and the attention this was drawing from the community members nearby. Further impacting the staff’s increased anxiety was the staff’s fear of repercussions of being late to the doctor’s appointment. Further complicating the pressure on the agencies, if appointments are not made, there could be maltreatment reports made for failure to provide care.