The agency worker shared that the family was historically difficult to get a hold of (per coworkers and school staff). She was able to connect with the mother on the second day of the assessment by phone, at which time the mother stated her first availability was a week out. Also learned in the phone conversation was that the mother was a single parent, she was in her last months of pregnancy, she had health issues including gestational diabetes and that she was also having to make other personal appointments. The worker attempted a home visit at that time and the mother did not answer the door. She connected again with the mother and was finally able to conduct a face to face with her the following week. In attempting to find ways to best connect with the mother, the worker consulted with another agency worker, who had truancy open with an older sibling. Additionally, the case came in as an educational neglect case at the end of the school year (late April) and she reported that since the child wouldn't be in school over the summer, this case was not as high a priority as other cases she was working.