{"report_id":366,"form_id":"22","user_id":81,"organization_id":13,"question_id":"319","question_type":"Free_Text","text_answer":"The CP intake being screened beyond the 24-hour timelines was influenced by multiple states and jurisdictions being involved with the family.  The last known address for the family was in the State of Wisconsin; consequently, a CP report that came into the local agency in MN two days prior to the 2\/3\/2017 report was screened out and referred to Wisconsin's CP system.  When the 2\/3\/2017 report came in, the worker believed the report was screened in within the 24-hour timeline as she had consulted with her supervisor and gave the report to her.  Additionally, the parents did not provide current or correct information regarding their identity and home address, further contributing to the confusion as to who had jurisdiction over the CP intake.\r\n\r\nFurther influencing the screening of the CP intake occurring beyond the 24-hour timelines was the fact that the report came in on a Friday and the local agency does not have the ability to screen reports after regular business hours.  In addition to the report coming in on Friday, the worker's high caseload, coupled with the need to verify participants in the case and determine jurisdiction, added complexity to screening the report within the 24-hour timelines. Complicating factors included two states being involved, as well as the ambiguity of the family's home address, which further support the report not being screened timely.\r\n\r\nScreeners felt an added pressure to prioritize screening reports within 24-hour timelines in order to meet this metric.  Due to this added pressure, the worker was unclear as to why SSIS showed the report being screened outside of the 24-hour timelines.  Additionally, it is not uncommon for the screener to gather more information to see if the information meets criteria before closing the intake; however, if it is near the 24-hour timeline, normative practice is to screen the report with the information the screener has at the time.  Screeners are responsible for all calls that come into the agency, which include those that are not specific to child protection, placing additional responsibilities on the screeners.","created_by":81,"updated_by":81,"updated_at":"5\/26\/2021 1:34:11 pm","created_at":"5\/26\/2021 1:34:11 pm","id":34397}