Staff identified that the amount of paperwork needed to complete an assessment influences delays in getting workgroups closed. This paperwork includes writing assessment summaries for every assessment or investigation that is completed, and often times these take considerable amount of time to complete. SSIS is also cumbersome, with a lot of clicks to complete everything needed to work on and subsequently close an assessment. During the time that the worker was working with the family on the CP Assessment (FA), an additional CP intake was received that was screened in for CP Family Investigation (FI) response. Due to the worker having an open assessment with the family, the case was assigned to this same worker for the Family Investigation. The worker reported that the FI response took precedence while the FA stayed open. Both were closed at essentially the same time in mid-October. Lastly, the worker shared that when completing an assessment with a family, knowing that Case management services will not be necessary, staff will often do case management-like services with the family and keep the assessment open a little longer to provide the family with what they need to ensure safety. It was also shared that the Agency has a philosophy that you serve and provide the family with what they need, even if that means that the assessment is open longer than the 45 day timeframe.