{"report_id":366,"form_id":"22","user_id":71,"organization_id":13,"question_id":"353","question_type":"Free_Text","text_answer":"Staff experienced a SSIS glitch\/SSIS was down at the time of the critical incident. This posed a barrier for frontline staff, as the agency could not access information, and the inability to access information delayed staff in learning relevant history about the participants in this case. The technology barrier posed concern, as staff made decisions without having access to all information available, due to not being able to access it, and there was urgency to safety plan at the time of the critical incident.","created_by":71,"updated_by":71,"updated_at":"6\/1\/2021 2:08:23 pm","created_at":"6\/1\/2021 2:08:23 pm","id":43408}