{"report_id":186,"form_id":"23","user_id":81,"organization_id":10,"question_id":"110","question_type":"Free_Text","text_answer":"The provider \u2013 and the person\u2019s team - expected the person\u2019s challenging behavior to dissipate after intake not only because they thought the environment would suit the person, but they assumed that a behavior support plan would positively effect change and decrease the person\u2019s interfering behavior and that other external services would be able to assist with challenging episodes. Unfortunately, upon arrival the provider found there was a lack of external behavior services in their area and that they had a lack of information about what mental health services were available. Additionally, the person\u2019s case manager \u2013 who would typically be expected to also help find needed services \u2013 was very busy and unable to devote much time to the person\u2019s case. A number of influences as to why case managers would be busy were identified \u2013 between high case load and recent federal and state initiatives changing services.","created_by":81,"updated_by":81,"updated_at":"5\/25\/2021 4:58:34 pm","created_at":"5\/25\/2021 4:58:34 pm","id":18120}