{"report_id":367,"form_id":"22","user_id":81,"organization_id":13,"question_id":"361","question_type":"Free_Text","text_answer":"Finding 1: The agency's procedural adaptation of allowing screeners to discretionarily consult with a MDT or supervisor which deviates from state policy was governed by an overall increase in screening staff's workload, affecting staff's time to access and utilize a MDT or supervisor for screening consultation.\r\n\r\nFinding 2: The overall increase in volume of child welfare calls also influenced the screening supervisor's in making a sacrifice decision for staff to prioritize the completion of workload tasks over attending training.  Furthermore, the high volume of calls taken by screeners reduced the time and opportunity to utilize a MDT or supervisor for consultation further justifying this intake being placed in pending status until consultation with a MDT or supervisor could occur","created_by":81,"updated_by":81,"updated_at":"5\/26\/2021 1:33:13 pm","created_at":"5\/26\/2021 1:33:13 pm","id":34359}