Learning Point 1:
The investigator that received the case from the after-hours worker was experiencing high caseload levels due to turnover within the agency. This caseload was managed through a rotation schedule for getting cases, which doesn't account for cases the worker already has. As a result of this high caseload pressure, the worker was sacrificing some case duties, in this case adding participants, in order to prioritize safety for children on her caseload.