This case started with one worker and was transferred to another worker.  It was not in court at the beginning, but was brought into court during the time the first worker was on the case.  During that time, there was a significant backlog of cases for the legal writers and people were also leaving that unit (went from 16 to 5 staff) as the positions were transferring from the agency to the county attorney's office.  This led to more work than could be managed.  Normative practice is to look up each adult associated with a case in SSIS and MGA; however, the supervisor stated this information can be missed for numerous reasons.  Including, the newer legal writers might not know SSIS and things may get missed while staff familiarized themselves with SSIS.  This coupled with managing multiple responsibilities within a large workload also can contribute to information being missed within SSIS.  The legal writing tool also changed in 2016-2017, so the workers had to learn a new tool.  There was also local agency pressures for the legal writers to get through the backlog of cases.  