However, SSIS doesn't allow an agency to indicate the date and time when they have actually received the minimum information necessary for the report to be considered an accepted child maltreatment report in accordance with state statute (626). Instead, the only information available to calculate the time to first face-to-face contact is the date and time the intake was first opened. Therefore, it can appear that there was a delay in seeing the alleged victim when additional time was used to get the minimum information necessary to screen in the maltreatment report.   

Finally, further supporting delays in making contact with alleged victims is the fact that SSIS now automates the intake transfer from a receiving agency to the agency with jurisdiction and the agency with jurisdiction won't see that new intake until the agency checks a log in SSIS. As a result, when an intake is transferred across agencies within SSIS, the county of jurisdiction could be unaware that this intake was received which influences delays in making timely face-to-face contact with alleged victims.