Narrative #3: Supporting the transfer of legal custody (TLC) to a caregiver during an open investigation regarding that caregiver was the fact that the worker was unaware of the current open investigation.

Narrative #5:
Additionally, the newer legal writers need time to familiarize themselves with SSIS and how to locate specific information, which can impede the process of finding this information.  This coupled with managing multiple responsibilities within a large workload can also contribute to information being not being found within SSIS.  The legal writing tool was changed in 2016-2017, which meant that the legal writers had to learn a new tool during this time, adding to the already increased workload.  Also impacting the CHIPS petition not indicating any knowledge of the father's sexual abuse maltreatment determination was the existence of local agency pressure for legal writers to get through a backlog of cases.
