-Staying aware of new DHS guidance changes and having the time to comprehend how to implement them, was a duty that staff were not always able to stay up-to-date on.  The amount changes being made to state guidance, stemming from the Governor's Task Force recommendations, along with high caseload sizes, there was not time to learn the new technical guidance. Trying to meet timelines for cases backlogged in the intake/screening and assessment/investigation units was prioritized and the main focus of the agency.

-Staff were faced with a goal conflict, to work the case in accordance to local agency normative practice and expected family assessment response best practice guidance (engagement with children and families to meet their needs), versus following the DHS technical requirement to document a new CP Intake for new allegations.

-Ultimately, the documentation requirement is/was not aligned with the work the staff were conducting with the family in an already open family assessment workgroup (opened on 03/04/2015) and the child was able to continue receiving CP Case Management (field services).