{"report_id":367,"form_id":"22","user_id":81,"organization_id":13,"question_id":"322","question_type":"Free_Text","text_answer":"The worker's limited experience with child abuse reports to understand the complexities of screening decisions and inconsistent policy guidance provided by the Minnesota Department of Human Services influenced the intake being placed in pending status for 22 hours.  As a result of the increased volume of child welfare calls received by the agency during this time and the demand to thoroughly complete all intake and screening related tasks staff had less time available to attend training to understand the complexities of child protection screening decisions. Without adequate training, knowledge, and experience to recognize the emergent details within a child protection report, the report may have been seen as a lower priority for the screening staff and thus placed in pending status until consultation with a supervisor or MDT could occur.  The overall increase in volume of child welfare calls also influenced the screening supervisor's in making a sacrifice decision for staff to prioritize the completion of workload tasks over attending training.  Furthermore, the high volume of calls taken by screeners reduced the time and opportunity to utilize a MDT or supervisor for consultation further explaining this intake being placed in pending status until consultation with a MDT or supervisor could occur.","created_by":81,"updated_by":81,"updated_at":"5\/26\/2021 1:33:13 pm","created_at":"5\/26\/2021 1:33:13 pm","id":34332}